Salon polices

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Salon Policies

We value your time — and ours. Please take a moment to review our policies before booking:

Deposits & No-Shows

To reserve your appointment, a deposit may be required. No-shows or same-day cancellations will be charged 50% of the scheduled service as a no-show fee.

 Cancellations & Rescheduling 

We kindly ask for at least 48 hours’ notice for any cancellations or changes to your appointment. Late cancellations may result in a fee of 50% of your service total.

Late Arrivals

Please arrive on time. If you are more than 15 minutes late, we may need to reschedule your appointment and charge 50% of the service fee as a late cancellation.

Safety & Courtesy

To maintain a relaxing environment for all guests, we kindly ask that you silence your devices and avoid bringing additional guests unless being serviced.

Safety & Courtesy Policy

At Tru Salon, we’re committed to providing a relaxing, safe, and luxurious experience for every guest.

To maintain this atmosphere and ensure the safety of everyone:

• Please silence all devices and avoid speaker phone conversations while in the salon.
• We kindly ask that you refrain from bringing extra guests unless they are receiving a scheduled service.
• For safety and courtesy reasons, unattended children are not permitted in the salon. Our staff are unable to supervise young visitors, and we want to ensure a calm and hazard-free environment for all clients.

Children in the Salon – Policy Notice

To respect the comfort and focus of both clients and stylists, we kindly ask that children not accompany adults to appointments unless the child has a scheduled service.

If a child is present without a scheduled service, we reserve the right to reschedule or refuse the appointment if it may disrupt other guests or pose safety concerns.

We truly appreciate your cooperation in helping us maintain a serene and professional atmosphere.

Payment & Transaction Policy

• Service fees and gratuities are the responsibility of the client.
• If a stylist or assistant processes your payment via Zelle, Venmo, or any other personal payment app, please note that they are not permitted to cover or absorb any transaction fees.
• A 3.5% processing fee applies to electronic or card payments.
• Cash payments are always welcome.

We appreciate your understanding and cooperation as these policies help us continue providing the highest level of service and comfort for every guest.